Innovative Access to Public Services

The full iNetwork programme for 2015-16 is available here

The key purpose of the IAPS programme is to enable local public services to be accessed in the most effective and joined up way

IAPS supports front line managers in developing and delivering effective services to communities and patients across face to face, mobile, telephone, web and social media channels.

Providing a safe space to frankly explore CRM and Data integration products, IAPS helps support innovation in driving efficiencies and delivering access to frontline services. It is a strong community with over 200 professionals that support access to public services from across the region and is a collective voice for responding to government initiatives and consultations.

IAPS Chair Introduction

2015-16 will see increasing change as the sector works with communities to shift to new ways of supporting people. The iNetwork Leadership Group has identified a tight set of priorities for support and we look forward to making good collective progress across iNetwork in these areas through a combination of research, events, collaboration and sector wide engagement.

John Ryan

John Ryan

Bolton Council

Zorah Zancudi

Zorah Zancudi

Calderdale Council

Theme 1:

Digital Delivery

Improving iNetwork’s members digital offer by identifying and sharing leading practice and providing expert guidance on channel migration and integration, mobile working, effective use of social media and digital inclusion.
Engaging with and influencing emerging plans for a national ‘local digital’ service

Theme 2:

Multi-agency Proactive and Preventative Public Services Delivery

Improving iNetwork members’ delivery of complex public services through insight and intelligence-led working which enables more cost effective early interventions.
Engaging and supporting community activity by publishing and using open data in line with open standards.
Reducing service cost through customer-led service design and management  of demand.

Delivery Partners & Stakeholders

NHS Aqua, LGA, Go ON UK, DCLG, Cabinet OfficeDept of Business Innovation and Skills, IEG4 Ltd, NDL Ltd,#channelshiftcamp,Local Digital Campaign, Industry experts, Sub-regions and individual local public service organisations

“iNetwork has helped in numerous ways, whether this is finding a council that uses a particular product right through to creating a team that supports and challenges me and in turn the organisation I work for.  While iNetwork may not be formally part of our business team they certainly provide us with ideas, advice and opportunities.”

Colleague, Rochdale Metropolitan Borough Council

“I find iNetwork a great forum to share ideas and gain support from colleagues, whether that’s learning new ways or working or reaffirming what we are already doing.”

Colleague, Warrington Borough Council

For advice, guidance and support in this area, please contact Shelley Heckman, Innovative Access to Public Services Lead