Service redesign training with iNetwork
Chose the lean service redesign training that works for your organisation:
Free lean service redesign training with Gateshead College
iNetwork has brokered a deal with Gateshead College to provide FREE lean service redesign training. This is a multi-day course which is centred on an actual service redesign activity. Please see the article on this here for more information: click here.
Single day courses delivered by iNetwork
iNetwork’s lean service redesign training and support was developed with several councils most notably Lancaster City Council and Blackburn with Darwen Borough Council. Over 40 cohorts have been delivered and it is a great way of upskilling a team to drive out inefficiencies as part of a service review or a continuous improvement activity.
Delivered as either as direct training or in a train the trainer capacity, the service redesign training is delivered on site as an intensive single day. The morning focuses on the key principles of lean and customer centred design, providing a range of local public service examples to explain the “5S” and 8 Wastes, how they typically manifest themselves and ways in which they can be mitigated.
The afternoon kicks off a redesign activity based on a service that delegates have brought. After an exercise that explains process mapping, delegates begin mapping their own processes, identifying waste and thinking through alternative approaches. Finally after some additional advice on techniques the facilitators and delegates wrap up by agreeing on how this will be taken forwards.
The training has be used to support development of a culture of continuous improvement in some organisations.
We have kept costs for iNetwork member organisations at a competitively low market rate, the training is also available to non-members at a slightly higher rate.